University Testing Center
User Satisfaction Survey

1.
How would you rate the overall quality of services you received from the University Testing Center today?
 
Excellent
Good
Fair
Poor
       
Please indicate to what extent you agree or disagree with the following statements regarding the services you received. If you answer disagree or strongly disagree, please explain your experience in the comment box.
       
     
Comments
       
2. The test room was adequately prepared when you arrived.
       
3. The Test Administrator adequately communicated information to you prior to testing.
       
4. The test room was comfortable (temperature, ventilation, etc.) and had adequate lighting.
       
5. The test room had adequate writing space.
       
6. The noise level in the test room was adequate for testing.
       
7. The Test Administrator and/or Proctor paid attention to their duties.
       
8. The Test Administrator and/or Proctor always attended the test room.
       
9. The testing atmosphere was fair and professional.
       
10. The questions I asked were answered appropriately.
       
11. I was assisted in a timely manner.
   
12. How did you first learn about UTC services? (PLEASE SELECT ALL THAT APPLY)
   
 

Internet
Flyer/Brochure/Newsletter
Advisor
Student
Another UCF office
Instructor at UCF
Orientation
Other (PLEASE SPECIFY)

   
13. What UTC service(s) did you use today? (PLEASE SELECT ALL THAT APPLY)
   
  Florida Teacher Certification Exam Computerized
CAT-CLAST
CLEP
Foreign Language Proficiency Exam
Grammar Proficiency Exam
Correspondence Exam
College Placement Test/Accuplacer
Other (PLEASE SPECIFY)  
     
14. What is your current classification? 
     
  Other:  
     
15. In which college is your major? 
     
  Other:  
     
16. Please add any comments or suggestions you would like to make about UTC services, staff, or facilities:
 
 
 
THANK YOU FOR PARTICIPATING IN THIS SURVEY!
 

Student Academic Resource Center
Academic Development and Retention
Student Development and Enrollment Services
 
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