Student Union Customer Satisfaction Survey 2006

This survey is being conducted to determine how satisfied the campus community is with the Student Union services and facilities. The information will be used to improve services. Your opinions and suggestions are important to us and will remain confidential. Your participation in this survey is strictly voluntary.

1.

During which time periods do you usually go to the Student Union? (Select all that apply)

Before 9:00 AM
9:00 AM - 2:00 PM
2:00 PM - 5:00 PM
5:00 PM - 7:00 PM
After 7:00 PM
Never

2.

How often do you go to the Student Union to make a purchase at the travel agency, computer store or optical store?

Once a month or less
2 - 3 times a month
4 or more times per month
Never

3.

What would prevent you from going to the Student Union to purchase food?

Lack of variety
I prefer to eat somewhere else
Does not fit my schedule
Other

4.

In general, how would you rate your overall satisfaction with the Student Union?

Very Satisfied
Satisfied
Somewhat satisfied/somewhat dissatisfied
Dissatisfied
Very Dissatisfied
Don't Know

Please answer the following questions regarding how often you visit the Student Union?

5.

Since the summer of 2006, how often do you usually visit the UCF Student Union?

6.

How often do you usually go to the Student Union to eat?

7.

How often do you usually go to the Student Union to study?

8.

How often do you usually go to the Student Union to relax?

9.

How often do you usually go to the Student Union to socialize?

10.

How often do you usually go to the Student Union to watch TV?

11.

How often do you usually go to the Student Union to use the Computer Lab?

12.

How often do you usually go to the Student Union to attend a meeting or program?

Please indicate the extent to which you either agree or disagree with each of the following. The Student Union...


		Strongly Agree	Agree	Somewhat agree/ somewhat disagree	Disagree	Strongly Disagree	N/A
13.	... is a place where I feel welcome
14.	... is a safe place
15.	... is open convenient hours
16.	... is a central meeting place for students
17.	... provides a variety of services
18.	... serves as a community center
19.	... fulfills its mission as the center of UCF's community life

Please indicate your level of satisfaction with each of the following aspects of the Student Union environment.


		Very Satisfied	Satisfied	Somewhat Satisfied/ somewhat dissatisfied	Dissatisfied	Strongly Dissatisfied	N/A
20.	Overall cleanliness
21.	Clean meeting rooms
22.	Clean entrances
23.	Clean outdoor patios
24.	Audio-visual equipment provided is functional
25.	Adequate equipment is available for use

Please indicate your level of satisfaction with each of the following questions.


		Very Satisfied	Satisfied	Somewhat Satisfied/ somewhat dissatisfied	Dissatisfied	Strongly Dissatisfied	N/A
26.	Variety of foods available
27.	Reasonably priced food in the restaurants
28.	Quality of food
29.	Customer service provided at the restaurants
30.	Hours of operation of restaurants

31.

If the Student Union had an opportunity to add a new restaurant, which vendor would you prefer?

Crisper's
Einstein Bagels
Kentucky Fried Chicken
Panera Bread
Taco Bell
Other (Please specify)

32.

How much money are you willing to pay for lunch?

less than $4.00
$4.00 - $5.00
$5.00 - $6.00
$6.00 - $7.00
$7.00 - $8.00
more than $8.00

Please indicate the extent to which you either agree or disagree with each of the following.

		Strongly Agree	Agree	Somewhat agree/ somewhat disagree	Disagree	Strongly Disagree	N/A
33.	The Student Union staff is available
34.	The Student Union staff is knowledgeable
35.	The Student Union staff is easily recognizable
36.	The Student Union staff is courteous
37.	The Student Union staff provides quality customer service

38.

What is your classification?

Freshman
Sophomore
Junior
Senior

Post Baccalaureate
Graduate Student
Non-degree

39.

What is your gender? Male Female

40.

Where do you live?

On campus housing
UCF affiliated housing (Pegasus Landing or Pegasus Pointe)
Apartment or house within 4 miles of UCF
Apartment or house within 5-10 miles of UCF
Apartment or house over 10 miles from UCF
Other

41.

Are you a member of a fraternity or sorority? Yes No

42.

Do you participate in a UCF club or organization? Yes No

43.

What was your age on your last birthday?

44.

Please indicate those racial or ethnic groups that apply to you. (Select all that apply)

Asian
Black or African American
Hispanic or Latino
Native Hawaiian and other Pacific Islander
Native American and Alaskan Native
White
Non-U.S. Citizen or Permanent Resident
Other
No response

45.

Please add any general suggestions on how the Student Union can improve its services?