POLARIS Usability Survey

POLARIS Student Self Service Usability Survey

We would like to know about your online experience with the POLARIS Student Self Service. Please take a few minutes to complete this survey about your experiences registering for classes. Your answers are completely confidential and anonymous, and are very important, as they will help us improve this online service.

What is your gender?

Male
Female

What is the college in which you are enrolled?

I have not declared a major
Burnett College of Biomedical Sciences
College of Arts & Humanities
College of Business Administration
College of Education

College of Engineering & Computer Science
College of Health & Public Affairs
College of Optics and Photonics
College of Sciences
Rosen College of Hospitality Management
Undergraduate Studies (Liberal Arts, Liberal Studies, Social Sciences, Applied Science)

What is your student classification?

Freshman	Post Baccalaureate
Sophomore	Graduate Student (Masters Degree)
Junior	Graduate Student (Doctoral Degree)
Senior	Other (PLEASE SPECIFY)

Please indicate with what frequency you experienced each of the following usability characteristics of http://my.ucf.edu. If you answer some of the time or never, please explain your experience in the comment box.

		Always	Most of the time	Some of the time	Never	Don't know	Comments
4.	I was able to easily obtain my PID prior to logging onto http://my.ucf.edu.
5.	I easily logged onto http://my.ucf.edu.
6.	In general, how would you rate the overall quality of the service you received from http://my.ucf.edu.
7.	Information is well organized on the page.
8.	I can easily navigate to another page to get the information I need.
9.	The main menu and drop down menus clearly display the options I need to complete registration and related activities.
10.	I was able to easily use "View Schedule of Classes" to create my schedule.
11.	The terminology, acronyms and codes are easy to recognize and understand.
12.	I can easily correct errors.
13.	I can access all the information needed to register for classes.
14.	The response time to gain initial access to the system is acceptable.
15.	The response time when moving from one page to another is acceptable.

		Excellent	Very Good	Good	Fair	Poor	Comments
16.	In general, how would you rate the overall quality of the service you received from the POLARIS Student Self Service Registration.


Please rate the usability characteristics of the Online Schedule Web Guide.

		Excellent	Very Good	Good	Fair	Poor	Don't know/ didn't use	Comments
17.	Please rate the Online Schedule Web Guide on its ability to provide adequate instructions for you to complete registration.

18.

I have currently enrolled for the following term(s): (SELECT ALL THAT APPLY)

Summer 2006
Fall 2006
Spring 2007

19.

What advance schedule and class planning did you do before you logged in to POLARIS Student Self Service at (or after) your assigned appointment time? (SELECT ALL THAT APPLY)

Signed on to POLARIS Student Self Service before my appointment time to check the class schedule
Read the Online Schedule Web Guide
Used the Registration Checklist in the Online Schedule Web Guide
Made some other written list of preferred and alternate classes and sections
Checked for a registration hold on the POLARIS Student Self Service page
Plan for Multiple Term Registration (Summer 2006, Fall 2006, Spring 2007)
Met with my advisor
Met with other faculty
Other (PLEASE SPECIFY)
None

The next questions are related to Multiple Term Registration.

		True	False
20.	Multiple Term Registration is not required:
	Multiple Term Registration does not effect when tuition payments are due.
	Multiple Term Registration encourages sequential course registration.

		Strongly agree	Agree	Somewhat agree/ somewhat disagree	Disagree	Strongly disagree	Don't know	Didn't use
21.	Multiple Term Registration improved my ability to plan for upcoming semesters.
22.	Multiple Term Registration provides more time for me to make adjustments to my Spring 2007 registration, if needed.

23.

Were you able to complete registration online without going to a UCF office to resolve an issue? (SELECT ALL THAT APPLY)

Completed registration without going to a UCF office (SKIP TO QUESTION 27)
Went to my College's student support office or faculty
Went to another UCF office
Other (PLEASE SPECIFY)

24.

Did you go to your College's office or another office because of a hold?

Yes
No

25.

Did you go to your College's office or faculty because of a prerequisite or corequisite requirement?

Yes
No (SKIP TO QUESTION 27)

26.

Was the course prerequisite or corequisite overridden?

Yes
No

27.

What type of internet connection did you use to register with POLARIS Student Self Service?

LAN at UCF (Computer Lab)
LAN at some other location
DSL connection such as BellSouth or Verizon
Cable Modem such as Bright House's Road Runner service
Telephone Modem or "Dial-Up" such as America Online
Other (PLEASE SPECIFY)
Don't Know

28.

About what times did you usually register for classes using POLARIS Student Self Service Registration? (SELECT ALL THAT APPLY)

6 AM - 9 AM	6 PM - 9 PM
9 AM - 12 PM	9 PM - 12 AM
12 PM - 3 PM	12 AM - 3 AM
3 PM - 6 PM	3 AM - 6 AM

29.

What are the best aspects of the POLARIS Student Self Service Registration?

30.

Are there any parts of the POLARIS Student Self Service Registration that you found confusing?

Yes (IF YES, PLEASE EXPLAIN)
No

31.

What changes would you make in the POLARIS Student Self Service Registration?

32.

I would like to receive E-mail notices from the Registrar's Office concerning:

Thank you for your input.

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12424 Research Parkway, Suite 225, Orlando, FL 32826-3207 Phone: (407) 882-0275 E-mail: oeas@mail.ucf.edu