Administration and Finance
Student Satisfaction Survey

 

UCF is conducting a survey of your experiences with various student services to better understand how well we are meeting your needs. Please help UCF continue to improve the quality of student services by taking a few minutes to complete this survey. This information is anonymous and confidential.

First tell us about your overall experiences with services. How would you rate the services you received from each of the following at UCF?
     
1. Cashier Office
2. Student Accounts
3. Bookstore
4. Parking Services
5. Public Safety (Police Department)
6. Food Services
7. Building and campus maintenance

To what extent do you agree or disagree with the following statements about UCF staff. If you answer Disagree or Strongly Disagree, please tell us about your experience(s) in the comment box.

Comments
       
8. The cashier office staff is approachable and willing to provide assistance.
9. The cashier office staff is capable and informed.
10. The cashier office staff is sensitive to my needs as a student.
11. The student accounts office staff is approachable and willing to provide assistance.
12. The student accounts office staff is capable and informed.
13. The student accounts office staff is sensitive to my needs as a student.
14. The bookstore staff is approachable and willing to provide assistance.
15. The bookstore staff is capable and informed.
16. The bookstore staff is sensitive to my needs as a student.
17. The parking services staff is approachable and willing to provide assistance.
18. The parking services staff is capable and informed.
19. The parking services staff is sensitive to my needs as a student.
20. The Police Department staff is approachable and willing to provide assistance.
21. The Police Department staff is capable and informed.
22. The Police Department staff is sensitive to my needs as a student.
23. The food services staff is approachable and willing to provide assistance.
24. The food services staff is capable and informed.
25. The food services staff is sensitive to my needs as a student.
26. Building and campus maintenance staff is approachable and willing to provide assistance.
27. The building and campus maintenance staff is capable and informed.
28. The building and campus maintenance staff is sensitive to my needs as a student.
       
To what extent do you agree or disagree with the following statements about UCF.
     
29. I seldom get the run-around when seeking information at UCF.
30. Channels for expressing student complaints about services are readily available.
31. Channels for resolving student complaints about services are readily available.
32. Service staff show concern for students as individuals.
33. Service staff is sensitive to ethnic and racial diversity.
34. The campus is safe and secure for all students.
35. Campus is well lighted and secure.
36. There is a commitment to racial and ethnic harmony at UCF.
37. Food services provide a diverse food selection that satisfies diverse cultural preferences and needs.
38. The signage on campus is adequate for students to find their way around campus.
39. Students are made to feel welcomed on this campus.
40. Students can be themselves and feel accepted on this campus.
     
     
     
41. What is the college in which you are enrolled?  
   
42. What is your student classification? 
  Freshman
Sophomore
Junior
Senior
Post Baccalaureate
Master's degree student
Ph.D. degree student
Other (PLEASE SPECIFY)
 
     
43. What is your gender? Male Female 
   
44. Please indicate those racial or ethnic group(s) that apply to you. (SELECT ALL THAT APPLY) 
 

Black or African-American
Asian
White
Hispanic or Latino
Native American or Alaskan Native
Native Hawaiian or other Pacific Islander
Non-resident alien

Other

   
45. What change(s) would you suggest to improve services provided to UCF students?
 
46. Please tell us about services or service needs you may have that are not currently provided at UCF.
 
   

THANK YOU FOR PARTICIPATING IN THIS SURVEY!

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12424 Research Parkway, Suite 225, Orlando, FL 32826-3207 Phone: (407) 882-0275 E-mail: oeas@mail.ucf.edu